Introduction

Welcome to Balochi AI ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at balochiai.com (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

Information We Collect

1. Personal Information

When you register for an account, we collect:

• Email address
• Full name (if provided via Google sign-in)
• Profile picture (if provided via Google sign-in)
• Password (encrypted and securely stored)

2. Usage Information

We automatically collect certain information about your interaction with our Service:

• Conversation history and messages
• Custom instructions and preferences
• Agent selections and usage patterns
• Device information and browser type
• IP address and location data (general)
• Usage statistics and analytics

3. Technical Data

We collect technical data to improve our Service:

• Log data (access times, pages viewed, etc.)
• Cookies and similar tracking technologies
• Error reports and performance metrics

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Service
• To improve, personalize, and expand our Service
• To understand and analyze how you use our Service
• To develop new products, services, features, and functionality
• To communicate with you, including customer service and support
• To send you updates, newsletters, and marketing communications (with your consent)
• To prevent fraud, abuse, and ensure security
• To comply with legal obligations

AI Processing and Training

Important: Your conversations with Balochi AI are processed by Google's Gemini AI models through their Vertex AI platform. Here's what you need to know:

• We may use anonymized conversation data to improve our AI models and service quality
• Personal identifiable information is removed before any data analysis
• You can opt out of data collection for AI training in your account settings
• Google may process your conversations according to their own privacy policies

We are committed to using your data responsibly and only for improving the Balochi language AI experience.

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors (Google Vertex AI, Supabase) who help us operate our Service
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share your information

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure authentication using industry-standard protocols
• Regular security audits and updates
• Access controls and monitoring
• Database-level row-level security (RLS)

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (right to be forgotten)
• Export: Request a copy of your data in a portable format
• Opt-Out: Opt out of marketing communications and data collection for AI training
• Restriction: Request restriction of processing your personal data

To exercise these rights, please contact us at support@balochiai.com

Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will permanently delete your personal data within 30 days, except where we are legally required to retain certain information.

Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your authentication session
• Remember your preferences and settings
• Analyze usage patterns and improve our Service
• Provide personalized content and recommendations

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to the United States and other countries where we operate.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: support@balochiai.com
• Website: balochiai.com